Blackboard Mass Communication FAQs

  • HOW DO I OPT OUT OF THE DIFFERENT FORMS OF COMMUNICATIONS?

    Users can opt out of:

    • Phone calls: Call the Blackboard Phone Hotline at "855-502-STOP (855-502-7867)".
    • Text (SMS) messages: Reply STOP to any Blackboard system text or to "60680" for non-emergency messages.  Reply STOP to "54968" to opt out of emergency messages.
    • Emails: Click the unsubscribe link from any email they receive.

     

    HOW DO I OPT BACK IN TO THE DIFFERENT FORMS OF COMMUNICATIONS?

    Users can opt back into:

    • Phone calls: Call the Blackboard Phone Hotline at "855-502-STOP (855-502-7867)" from the phone line that has been opted out.
    • Test (SMS) messages: Reply START to "60680" from the phone line that been opted out for non-emergency messages.  Reply START to "54968" for emergency messages.

     

    HOW DO I LISTEN TO A MISSED TELEPHONE MESSAGE?

    • Message recipients can calll the Message retrieval number at 877-552-0601 to listen to messages they have received in the last month.